“The most valuable knowledge is often found in the conversations that happen when people come together.”
On 17 September 2026, around 100 Knowledge Management professionals gathered at the Copthorne Tara Hotel London for KM Day London, bringing together perspectives from legal, manufacturing, pharmaceuticals, healthcare, the public sector and other industries.
The day explored the relationship between AI and Knowledge Management, the challenges of making organisational knowledge useful, and the role of knowledge sharing in practice. But the real energy came from the people in the room: an engaged audience, questions that kept discussions going, and round tables that filled up.
From AI to organisational knowledge
The day opened with AI Is Having a Knowledge Management Problem, presented by Lianne Sherlock of Oliver Wyman. It set the scene for a programme examining the challenges organisations face as AI becomes more deeply embedded in the way knowledge is accessed and used.
The sponsor sessions brought different approaches to this conversation. The eGain team demonstrated how its tools can help organisations deliver more trusted and accurate answers through AI, highlighting the importance of reliable knowledge behind every response.
Shelf.io took a more conversational approach, drawing the audience into the discussion rather than relying solely on a traditional presentation format. The session offered a different way to engage attendees and created opportunities for a more interactive exchange.
Speakers who sparked discussion
Darryl Wing, representing Fluor, prompted a strong response from the audience, with numerous questions following his session. The engagement reflected an appetite to explore the issues raised in greater depth rather than simply move on to the next presentation.
Alison Bulbeck shared an honest account of her experience in the UK defence environment, bringing a grounded perspective on Knowledge Management, organisational change and the realities of working in complex settings.
June Huang offered insights into KM markets and the challenge of communicating knowledge effectively, while Andrew Herd brought practical perspectives on Knowledge Management.
Dave Snowden closed the day with the keynote, providing a fitting finale to the programme. His conversational approach and use of examples connected strongly with attendees, making his session one of the defining moments of the event.
Full tables, lively discussions
The round tables led by Rob Taylor and Rocio were packed, giving attendees the opportunity to exchange experiences, ask questions and discuss challenges with fellow practitioners.
These discussions are an important part of KM Day. They take the conversation beyond individual presentations and create space for people to compare approaches across different organisations and industries.
Great events aren't just about what's on stage. They are shaped by the people in the room and in London, the questions, discussions and full round tables were a big part of what made the day.
The conversations continued
The evening drinks reception brought speakers, sponsors and attendees together in a more informal setting. It was an opportunity to revisit ideas from the sessions, make new connections and continue conversations that had started during the day.
From the opening session on AI to the closing keynote and the packed round tables, KM Day London brought together a range of perspectives on the challenges and opportunities facing the Knowledge Management community.
Next stop: KM Day Amsterdam
The KM Day series continues in Amsterdam on 25–26 February 2027. Building on the London experience, the next event will offer further opportunities for Knowledge Management professionals to exchange ideas, explore practical challenges and take part in interactive discussions.
Thank you to our speakers, sponsors and everyone who joined us in London. The audience's contribution was central to the event, and we look forward to continuing the conversation in Amsterdam.